Terms of service

Terms and Conditions of Sale

Last updated: 29th September 2026

These terms apply when you buy products from www.mycomfort.ie as a consumer. Please read them before placing an order. By placing an order, you agree to these terms. They do not affect your statutory rights as a consumer under Irish law.

1. About Us

www.mycomfort.ie is operated by MyComfort Ltd, a company registered in Ireland.

  • Company number: 750410
  • Registered office: 12 Cedar Avenue, Foxburrow, Portlaoise, Co Laois
  • VAT number: 4209733VH 
  • Email: care@mycomfort.ie

2. Our Products

  • We make every effort to show our products accurately. Colours may look slightly different depending on your screen.
  • MyComfort® products are wellness products designed to support rest and relaxation. They are not medical devices. Please read our [Health & Wellness Disclaimer] before use.
  • The product images on our website are for illustration only. Packaging may vary.

3. Prices and Payment

  • All prices are in euro (€) and include VAT at the applicable rate. Delivery charges, if any, are shown at checkout before you pay.
  • We accept payment by debit or credit card through Shopify Payments, and by Klarna. If you choose Klarna, Klarna's own terms also apply.
  • If a product is listed at an incorrect price because of an obvious error, we will contact you before dispatch. You can then confirm the order at the correct price or cancel it for a full refund.

4. Your Order

  • After you place an order, you'll receive an email acknowledging it. This email does not mean we have accepted your order.
  • A contract between us is formed when we send you a dispatch confirmation email.
  • We may decline an order, for example if a product is out of stock or there is a pricing error. If this happens, we will refund you in full.

5. Delivery

  • We deliver within Ireland using An Post.
  • Delivery is free within Ireland. Delivery charges for other destinations are shown at checkout.
  • We aim to dispatch orders within 2 working days. Delivery usually takes 2–5 working days within Ireland. Personalised items take longer (see section 7).
  • We will deliver within 30 days of your order unless we agree otherwise with you.
  • Once your order has been delivered to the address you gave us, the risk in the goods passes to you.
  • For deliveries outside the EU, you may have to pay import duties, taxes or customs charges. These are your responsibility.

6. Your Right to Cancel (14 Days)

Under the Consumer Rights Act 2022, you can cancel your order for any reason within 14 days of the day you receive your goods.

  • How to cancel: Email care@mycomfort.ie with your order number and a clear statement that you are cancelling. You can also use the EU model cancellation form in the Appendix.
  • Returning the goods: Send the goods back within 14 days of telling us that you're cancelling. Return them unused, in their original packaging with all inserts. You pay the cost of returning the goods.
  • Refund: We will refund the price you paid, within 14 days of receiving the goods back or of receiving proof that you have returned them, whichever comes first. We refund to your original payment method.
  • Reduced refund: If the goods have been handled or used beyond what is needed to check them, as you would in a shop, we may reduce your refund to reflect their lost value.
  • Exception: The right to cancel does not apply to personalised items, such as Sleepwell Eye Masks with custom embroidery, unless they are faulty.

7. Personalised Products

  • Please check the spelling and details of your personalisation carefully before ordering. We embroider exactly what you enter.
  • Personalised orders are made to order. Please allow 7 working days before dispatch.
  • Personalised items cannot be cancelled or returned unless they are faulty or do not match your order.

8. Our 60-Night Sleep Trial

The 60-Night Sleep Trial is a guarantee we offer in addition to your legal rights, not instead of them.

  • Applies to: the Multiway Eye Mask / all non-personalised eye masks bought directly from www.mycomfort.ie.
  • How it works: Use your mask for at least 14 nights, because your sleep routine needs time to adjust. If you're not 100% satisfied within 60 nights of delivery, contact care@mycomfort.ie and we'll arrange a full refund of the purchase price.
  • Conditions:
    • One Sleep Trial return per customer.
    • Return the mask in its original packaging with all inserts.
    • Return postage is paid by the customer.
    • Refunds are made to your original payment method within 14 days of us receiving the mask.
  • Masks returned under the Sleep Trial are responsibly recycled / not resold. 
  • Personalised items and items bought from retailers or stockists are not covered by the Sleep Trial.

9. Faulty Goods: Your Legal Rights

Under Irish law, the goods you buy must be as described, of satisfactory quality and fit for purpose. If a product is faulty:

  • Within 30 days of delivery, you can reject it and receive a full refund.
  • After 30 days, you are entitled to a repair or replacement. If that isn't possible or doesn't fix the problem, you can have a price reduction or a refund.
  • If a fault appears within one year of delivery, it is presumed to have existed at delivery unless shown otherwise. Please email care@mycomfort.ie with your order number and a photo of the fault.

Normal wear and tear, damage caused by misuse, and damage from not following the care instructions are not faults. Misuse includes, for example, using the Cool & Calming insert other than as directed.

10. Product Use and Safety

Please follow the care and use instructions supplied with your product and the safety guidance in our Health & Wellness Disclaimer. Keep inserts out of the reach of children.

11. Gift Cards

  • MyComfort gift cards are valid for 5 years from the date of purchase, in line with the Consumer Protection (Gift Vouchers) Act 2019.
  • Gift cards cannot be exchanged for cash. We cannot replace a lost gift card unless it was registered to an account.

12. Our Liability

12.1 If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach. Loss or damage is foreseeable if it is obvious that it will happen, or if both of us knew it might happen when the contract was made.

12.2 We are not responsible for loss or damage caused by:
(a) using a product other than in line with the instructions, care guidance and safety information supplied with it or published in our Health & Wellness Disclaimer, including using the Cool & Calming insert directly on bare skin or for longer than recommended;
(b) using a product that is damaged, punctured or leaking;
(c) any alteration or repair not carried out by us; or
(d) events outside our reasonable control (see section 13).

12.3 Our products are supplied for domestic and personal use only. We have no liability to you for any loss of profit, loss of business or business interruption.

12.4 Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for defective products under the Liability for Defective Products Act 1991, or for breach of your statutory rights as a consumer.

13. Events Outside Our Control

We are not responsible for delays or failures caused by events outside our reasonable control, such as severe weather, postal disruption or supplier failure. If this happens, we'll tell you as soon as possible. If the delay is significant, you may cancel and receive a full refund.

14. Intellectual Property

All content on www.mycomfort.ie belongs to MyComfort Ltd or its licensors and is protected by law. This includes our text, images, logos and product designs. The Multiway Eye Mask is protected by a patent and a European registered design. MyComfort® is a registered trademark. ECONYL® is a registered trademark of Aquafil S.p.A. and is used under licence.

15. Your Personal Data

We handle your personal data in line with our [Privacy Policy].

16. Complaints

If you are unhappy with anything, please email care@mycomfort.ie. We aim to reply within 5 working days and to resolve your complaint as quickly as possible. You can also get independent advice from the Competition and Consumer Protection Commission (CCPC) at www.ccpc.ie.

17. Changes to These Terms

We may update these terms from time to time. The terms that apply to your order are the ones shown on our website when you placed it.

18. Governing Law

These terms are governed by Irish law. The Irish courts have non-exclusive jurisdiction. If you live elsewhere in the EU, you keep any mandatory consumer protections of your home country and can bring proceedings there.

19. Business and Trade Customers

These terms apply to consumers only. Orders from hotels, retailers and other trade customers are governed by our separate Trade Terms of Sale.

Appendix: Model Cancellation Form

To: MyComfort Ltd, 12 Cedar Avenue, Foxburrow, Portlaoise, Co. Laois Email:care@mycomfort.ie

I hereby give notice that I cancel my contract of sale for the following goods:

  • Ordered on / received on:
  • Order number:
  • Name:
  • Address:
  • Signature (if this form is sent on paper):
  • Date: