Refund policy
MyComfort® 60-Night Sleep Trial & Returns Policy
1. The 60-Night Sleep Trial
We are so confident in the quality and effectiveness of our masks that we offer a 60-Night Sleep Trial.
2. Trial period
2.1 The trial period starts on the date your order is delivered and ends 60 nights later.
2.2 We ask you to use your mask for at least 14 nights before deciding. This gives your body time to get used to total darkness and gentle pressure.
3. How to request a refund
3.1 If you're not fully satisfied with your mask, email us at care@mycomfort.ie within the 60-night trial period with your order number and the reason for your return.
3.2 We'll reply with return instructions. The mask must be sent back within 14 days of our reply.
4. Eligibility and conditions
4.1 The trial applies to one eye mask per customer.
4.2 The mask must be returned in its original packaging with all inserts included.
4.3 The trial covers only purchases made directly from mycomfort.ie. It does not cover purchases from other retailers or stockists, trade shows, gift cards, sale or clearance items, or items bought in a promotional bundle, unless we state otherwise.
4.4 We may refuse a refund if the mask has been damaged through misuse, has been altered, or is returned with parts missing.
5. Sale, clearance and personalised items
5.1 Personalised items (initials, name or logo), including those bought in a sale, are made to your order and are not eligible for return or refund unless faulty.
5.2 Non-personalised sale and clearance items are not covered by the 60-Night Sleep Trial. You may still return them within 14 days of delivery under your legal right to cancel (see section 6). They must be unused and in their original MyComfort box.
6. Changing your mind (14-day right to cancel)
6.1 For non-personalised items bought online, you can cancel your order within 14 days of delivery for any reason. Email care@mycomfort.ie with your order number, then return the item within 14 days of telling us.
6.2 Items must be unused and in their original MyComfort box. We may reduce a refund where an item has been handled beyond what is needed to inspect it.
6.3 We do not offer exchanges for change of mind. If you'd like a different colour or style, please return your original item for a refund and place a new order.
7. Return postage
Return postage is the customer's responsibility. We recommend using a tracked service, as we can't be held responsible for returns lost in transit.
8. Refunds
8.1 Once we've received and inspected your return, we'll refund the full purchase price of the mask to your original payment method within 14 days.
8.2 Standard delivery on your original order was free, so there are no delivery charges to refund.
9. Faulty or damaged items
If anything arrives faulty or damaged, email care@mycomfort.ie within 14 days of delivery with your order number and a photo, and we'll make it right.
10. About our products
MyComfort® eye masks are wellness and sleep-comfort products. They are not medical devices and are not intended to diagnose, treat or cure any condition. Everyone's experience is different, and results vary from person to person.
A mask not giving the results you personally hoped for is not considered a fault. If you bought your mask at full price, our 60-Night Sleep Trial (sections 1–4) is there for exactly this. Sale, clearance and personalised items are not covered by the trial.
11. Your statutory rights
This policy does not affect your statutory rights under Irish and EU consumer law.
12. Changes to this policy
MyComfort® may change or withdraw the 60-Night Sleep Trial at any time. Any change will not affect orders placed before it takes effect.